Please don't PM me for support

[HarryWx]

This thread needs to be deleted. Embarrassing to MYBB to constantly look in the who's online and see a developer in this thread for hrs.

[Ryan Loos]

(10-11-2008 02:38 AM)HarryWx Wrote:  This thread needs to be deleted. Embarrassing to MYBB to constantly look in the who's online and see a developer in this thread for hrs.

Embarrassing or helpful to let users know not to PM us?

[HarryWx]

(10-11-2008 02:49 AM)rh1n0 Wrote:  

(10-11-2008 02:38 AM)HarryWx Wrote:  This thread needs to be deleted. Embarrassing to MYBB to constantly look in the who's online and see a developer in this thread for hrs.

Embarrassing or helpful to let users know not to PM us?

And what if it is a security related issue? Understand where i am comming from? Not trying to be a jerk.

[Ryan Loos]

(10-11-2008 02:53 AM)HarryWx Wrote:  

(10-11-2008 02:49 AM)rh1n0 Wrote:  

(10-11-2008 02:38 AM)HarryWx Wrote:  This thread needs to be deleted. Embarrassing to MYBB to constantly look in the who's online and see a developer in this thread for hrs.

Embarrassing or helpful to let users know not to PM us?

And what if it is a security related issue? Understand where i am comming from? Not trying to be a jerk.

Support =/= reporting a security issue.
I do understand though. Since this is Dennis' thread, I will let him do as he pleases (maybe add 'Reporting security issues is fine') and I will continue to idle in it.

Thanks for your input.

[HarryWx]

(10-11-2008 02:56 AM)rh1n0 Wrote:  

(10-11-2008 02:53 AM)HarryWx Wrote:  

(10-11-2008 02:49 AM)rh1n0 Wrote:  

(10-11-2008 02:38 AM)HarryWx Wrote:  This thread needs to be deleted. Embarrassing to MYBB to constantly look in the who's online and see a developer in this thread for hrs.

Embarrassing or helpful to let users know not to PM us?

And what if it is a security related issue? Understand where i am comming from? Not trying to be a jerk.

Support =/= reporting a security issue.
I do understand though. Since this is Dennis' thread, I will let him do as he pleases (maybe add 'Reporting security issues is fine') and I will continue to idle in it.

Thanks for your input.

How are we to report security issues if Developers etc refuse to answer PMs? or would it be better if we just reported them on the open forum?

---

I would like to think if i see a developer online that they would wanna know about a possible security problem asap. PM is usually the quickest way is it not?

[Ryan Loos]

(10-11-2008 02:58 AM)HarryWx Wrote:  How are we to report security issues if Developers etc refuse to answer PMs? or would it be better if we just reported them on the open forum?

We're not refusing to reply to PMs - if we wanted to do that we could just turn off PMing via our User CP. I've just replied to your PM so it's not as simple as to say that we are not interested in talking one-on-one. We just want to be doing it for the right reasons, for things that really should be kept private (for how ever long it needs to be).
A user asking us how to change themes does not need to be private.

[HarryWx]

(10-11-2008 03:02 AM)rh1n0 Wrote:  

(10-11-2008 02:58 AM)HarryWx Wrote:  How are we to report security issues if Developers etc refuse to answer PMs? or would it be better if we just reported them on the open forum?

We're not refusing to reply to PMs - if we wanted to do that we could just turn off PMing via our User CP. I've just replied to your PM so it's not as simple as to say that we are not interested in talking one-on-one. We just want to be doing it for the right reasons, for things that really should be kept private (for how ever long it needs to be).
A user asking us how to change themes does not need to be private.

Gotcha and agree. Cant believe people actually pm you guys for that. sheesh.

They would probably get alot quicker answers that may help out other users as well by posting questions like that in the themes and or correct forum for whatever it may be.

[Ryan Loos]

Exactly.

Glad you understand, it is helping users too. Often at 4am I am not awake, and if I am, I will not be in the mood to respond to general support issues.

[Darkmew]

(10-11-2008 03:09 AM)rh1n0 Wrote:  Exactly.

Glad you understand, it is helping users too. Often at 4am I am not awake, and if I am, I will not be in the mood to respond to general support issues.

peopel pm u at 4am wanting support
might have done that once or twice when i was a newbie (last week maybe )

[HarryWx]

(10-11-2008 03:31 AM)Darkmew Wrote:  

(10-11-2008 03:09 AM)rh1n0 Wrote:  Exactly.

Glad you understand, it is helping users too. Often at 4am I am not awake, and if I am, I will not be in the mood to respond to general support issues.

peopel pm u at 4am wanting support
might have done that once or twice when i was a newbie (last week maybe )

Probably happens alot unfortunatly because of people using this from around the globe. Thankfully there is developers from around the globe as well. I am very thankfull i dont have support questions at that time on my site. Granted i did get one elsewhere asking about how to install a arcade for thier mybb forum. Yes sent by pm. Unfortunate for them i didnt see that pm for a few days. Probably why it is not good to pm other users either. Best to use to forum here for what the issue is related to.